Shipping policy
Shipping Policy
At Epiluxa™, we aim to provide a smooth and transparent shipping experience. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days. Processing times may vary during peak periods, holidays, or promotional events.
Shipping Timeframes
Estimated delivery times are provided for reference only and are not guaranteed. Shipping timelines may vary depending on your location, carrier availability, and external factors beyond our control.
- United States: Estimated 8–12 business days from shipment
- Canada: Estimated 10–15 business days from shipment
- International: Estimated 12–20 business days from shipment
Shipping Cost
We offer free standard shipping on all orders. Shipping costs are calculated and displayed at checkout where applicable.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided at checkout. Tracking updates may take up to 48 hours to become available after shipment.
Shipping Delays
While we work closely with our shipping partners, delays may occur due to factors such as weather conditions, carrier delays, customs processing, or high shipping volume. Epiluxa™ is not responsible for delays caused by circumstances beyond our control.
Incorrect Address
Please ensure that all shipping information is accurate at the time of checkout. Epiluxa™ is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer. Address change requests can only be accommodated before the order has been processed.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Epiluxa™ is not responsible for lost or stolen packages. If you believe your package has been lost, please contact the carrier directly using the provided tracking information. For unresolved cases, please reach out to our support team and we will do our best to assist.
Damaged Packages
If your order arrives damaged or with leaking product, please contact our support team within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
International Duties & Taxes
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price.
Order Changes & Cancellations
Orders can be modified or cancelled within 12 hours of purchase by contacting our support team. Once an order has been processed for shipment, changes or cancellations may no longer be possible.
Contact Us
If you have questions regarding your shipment, please contact our
support team before initiating a dispute:
Email: support@epiluxa.com
This shipping policy is intended to provide general guidance and may be updated at any time without prior notice. Epiluxa™ reserves the right to modify shipping practices as necessary.