# Refund & Return Policy

At Epiluxa™, we stand behind the quality of our products and want every customer to feel confident in their purchase. Please review the information below carefully before completing your order.

**30-Day Satisfaction Window**

We offer a 30-day satisfaction window starting from the date your order is delivered. If you are not satisfied with your purchase, you may contact our support team within this period to request a return authorization.

**Eligibility for Returns**

To be eligible for a return:

* The item must be returned in its original packaging.
* The jar must be sealed and unopened.
* Proof of purchase is required.

For hygiene and safety reasons, opened or used hydrogel eye patches cannot be returned or refunded.

**Important Notice on Results**

Epiluxa™ products are cosmetic skincare items intended for personal beauty use. Individual experiences vary based on factors such as skin type, sensitivity, sleep habits, and consistency of use. As such, refunds are not issued based solely on dissatisfaction with individual cosmetic outcomes or expectations of results.

**Non-Refundable Situations**

Refunds may not be issued in the following situations:

* Requests made after the 30-day satisfaction window.
* Products returned without prior authorization.
* Opened, used, or partially used jars.
* Damage caused by misuse, improper storage, or failure to follow instructions.
* Items returned incomplete or not in original condition.

**Refund Processing**

Once your return is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider, typically 5-10 business days.

**Shipping Costs**

Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item is confirmed to be defective upon arrival.

**Damaged or Defective Items**

If your order arrives damaged, leaking, or defective, please contact our support team within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.

**Contact Us**

For any questions regarding returns or refunds, please contact our support team before initiating a return: Email: support@epiluxa.com

This policy is designed to comply with payment processor requirements and consumer protection guidelines. Epiluxa™ reserves the right to update or modify this policy at any time.